Loan Processor– Remote Option Available

Estado del trabajo: regular a tiempo completo (no exento)

Resumen de trabajo

The Loan Processor is responsible for ensuring loan files are complete, accurate, and compliant. Upon receipt, associates review loan files to verify presence of all required documentation. When documents are missing, they generate necessary forms and compile detailed needs lists. Loan Processors manage the collection of missing documents from both internal and external sources, while supporting the Loan Officer and Business Development Officer and/or Business Development Associate throughout the approval process. Additionally, Loan Processors assist with ad hoc SBA audits and TMC’s biennial internal Independent Loan Review.

This role requires meticulous attention to detail and a high degree of accuracy while working under tight deadlines. Loan Processors are expected to maintain up-to-date loan status and comprehensive notes to ensure real-time visibility for all team members accessing the loan file. Loan Processors must proactively identify and gather missing information for loan files and stay current with evolving SBA guidelines and internal policies to ensure all documentation adheres to the latest standards.

Collaboration is critical to workflow efficiency. Loan Processors work both as a team and are assigned work. Clear, consistent communication among team members ensure timely resolution of incoming requests, with built-in cross-coverage to prevent delays due to staff absences.

Responsabilidades

  • Manage incoming loan inquiries by providing TMC applications and tailored loan proposals to support Business Development Officers (BDOs) and Business Development Associates (BDAs).
  • Create customized loan proposals for brokers and bankers.
  • Receive loan files from internal or external sources and proactively manage the conversion of partial Intakes into PQ-ready files by identifying, tracking, and securing outstanding documentation across all pipeline stages (Prospects, Lead Nurturing, Incomplete Application).
  • Scrub loan files to identify missing PQ documentation and communicate requirements directly to clients or BDOs to support efficient deal progression.
  • Perform end-to-end data entry for each loan across Salesforce, Box, and Ventures (Loan Management System), ensuring data consistency and integrity from PQ through Underwriting.
  • Review documentation as it is received to ensure completeness in accordance with published checklists. Create and update the needs list for each loan during stages: In Process and Underwriting.
  • Obtain missing documents from BDOs, Loan Partners, and clients; follow up on needs list items as needed.
  • Maintain real- time documentation notes in Salesforce to ensure all teams have immediate visibility of most current loan status.
  • Create approximately 50 pages of Loan Application documents (PM docs) for packaging meetings.
  • Collect and order signed IRS Form 4506/ 8821 and verify tax returns in file against IRS transcripts.
  • Prepare and submit INS clearance requests to the SBA for applicants who are green card holders, ensuring compliance with SBA eligibility requirements.
  • Order third-party reports (e.g., appraisal and environmental) on behalf of the BDO.
  • Review third-party reports and franchise documents received prior to Loan Officer assignment and submit for SBA approval when necessary.
  • Comfortable initiating contact with escrow and title companies to request preliminary title reports, updated purchase agreements, and sub-tenant lease documents for review.
  • Manage and maintain accuracy of Salesforce pipeline and reporting.
  • Ensure up-to-date and accurate contact information for brokers, lenders, and partners is reflected in Salesforce.
  • Log all email correspondence to Salesforce.
  • Send loan files to first mortgage lenders along with loan summaries and loan structures; support BDOs by identifying potential new first mortgage lending partners as needed.

Calificaciones

  • Bachelor’s degree in a related field; or 2–4 years of related experience; or an equivalent combination of education and experience.
  • 1–2 years of experience in commercial lending (SBA lending experience preferred).
  • Excellent organizational, time management and project management skills; must be able to track and manage details for multiple clients and projects, and prioritize against daily responsibilities Excellent attention to detail without compromising deadlines.
  • Strong people and communications skills. Must be able to interact and cooperate with various personality types and work levels both internally and externally.
  • Organized, disciplined thinker with ability to work independently in fast paced, rapidly changing environment.
  • Excellent phone etiquette and customer service skills.
  • Strong written communications and email etiquette skills.
  • Proficiency in MS Office applications - Word, Excel, PowerPoint, Outlook.
  • Conocimiento práctico de bases de datos de CRM. La experiencia de Salesforce es una ventaja.

The base pay for this role starts at $28.00 per hour and may vary based on geographic location, experience, and qualifications. This role is also eligible for incentive and bonus.