Job Summary
The Servicing Associate is responsible for the administrative duties related to TMC’s 7a loan portfolio. Responsibilities include data entry, file organization, and communication with borrowers and TMC’s contracted Lender Service Provider (LSP). This role requires two days a week in the Oakland office.
Responsibilities
- Serve as the internal point of contact for loan delinquencies, liquidations, repurchases, and workout processes, looping in additional staff members as appropriate and ordering site visit inspections, as needed.
- Collaborate closely with the LSP’s Special Assets and Servicing Groups to ensure effective loan management.
- Conduct weekly reviews of delinquency reports, following up with borrowers and updating Salesforce accordingly.
- Coordinate and schedule meetings with the LSP and TMC staff to address servicing actions and resolve loan-related issues.
- Manage 7a compliance tickler reports, meticulously tracking insurance, financial documentation, and collateral status.
- Monitor and respond to 7a email communications, maintaining prompt and professional correspondence. Log relevant email communications with corresponding customer records within Salesforce.
- Process onboarding for newly funded loans, updating internal systems and documentation.
- Upload and maintain complete audited closing files in our document management system.
- Verify and confirm error resolution in monthly 7a 1502 report uploads.
- Assist 7a department with projects when necessary and perform other tasks as requested or required.
Qualifications
- Knowledge of commercial lending or SBA loans is preferred.
- Experience in loan servicing, banking, or financial services.
- Strong analytical and problem-solving capabilities.
- Strong organizational and communication skills.
- Attention to detail and ability to manage multiple priorities.
- Proficiency with CRM systems (Salesforce) and document management platforms.
Starting at $28 an hour DOE, plus bonus